Dog Behaviour Help - Privacy policy
Last Updated: 18/11/2025

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www.dogbehaviourhelp.co.uk is a site operated by Dog behaviour Help (“We”, “I”, “Me”). Our details are as follows: Dog Behaviour Help, based in the region of Skipton, BD23, Yorkshire, UK.

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This Privacy Policy describes how Dog Behaviour Help collects, uses, and protects personal data in accordance with UK GDPR and the Data Protection Act 2018.

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We have put into place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

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This Privacy Policy covers both Behaviour Consultations and Dog Training Services.

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1. Data Controller

Dog Behaviour Help

Email: zoe@dogbehaviourhelp.co.uk
Phone:  +447754919924
 

2. Data Collected

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2.1 Personal Identification Data

• Name

• Address

• Email address

• Telephone number
   

2.2 Veterinary & Referral Data (Behaviour Consultations only)

• Veterinary contact details

• Clinical history

• Referral documents

• Relevant veterinary notes
   

2.3 Dog Information

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Collected for both services but handled differently:

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Behaviour Consultations (Clinical / Emotional / Referral-Based)

Includes detailed information:

• Behavioural history

• Environmental factors

• Medical history

• Videos, photos, or notes shared for assessment

• Information collected during virtual or in-person assessments
   

Dog Training Services (Non-Clinical)

Includes non-clinical information:

• Training goals

• Basic behavioural observations

• Class participation records
   

2.4 Technical & Website Data

• IP address

• Browser type

• Cookie preferences

• Anonymous usage statistics
   

3. Lawful Bases for Data Processing

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Behaviour Consultations

Data is processed under:

• Contract – to deliver behaviour assessments and treatment plans

• Legal obligation – in line with professional and veterinary requirements

• Legitimate interests – ensuring safe delivery of clinical services
   

Dog Training Services

Data is processed under:

• Contract – to deliver training sessions and courses

• Legitimate interests – maintaining safety and accurate communication
   

Other Purposes (Both Services)

• Consent – for marketing or optional cookies

• Legal obligation – insurance, tax, and safeguarding requirements
   

4. How Your Data Is Used
 

4.1 Behaviour Consultations

Data is used for:

• Behavioural assessment and analysis

• Collaboration with your veterinary surgeon (where required)

• Development of personalised behaviour modification plans

• Preparation of clinical reports

• Safety risk assessment

• Providing follow-up support
   

4.2 Dog Training Services

Data is used for:

• Scheduling lessons or classes

• Creating non-clinical training plans

• Tracking training progress

• Ensuring class safety protocols
   

4.3 Website & Administration (Both Services)

• Responding to enquiries

• Maintaining accurate records

• Website functionality and improvement
   

5. Data Sharing
 

Behaviour Consultations

Data may be shared with:

• Your veterinary surgeon (with consent or where required for animal welfare)

• Professional bodies or insurers (if legally required)
   

Dog Training Services

Data is not routinely shared, except where legally required (e.g., insurance).
 

General

Your data is never sold or shared for marketing.
 

6. Data Retention

• Behaviour consultation records: typically retained for up to 7 years under professional and insurance guidelines.

• Training records: retained for a shorter, service-appropriate period.

• Marketing consent records: retained until withdrawn.
   

7. Your Rights

You have the right to:

• Access your data

• Request correction

• Request erasure (with exemptions for legal requirements)

• Withdraw consent

• Restrict processing

• Request data portability

Requests should be submitted via email.
 

8. Contact

For privacy enquiries:
Email: zoe@dogbehaviourhelp.co.uk
Phone:  +447754919924
Website: dogbehaviourhelp.co.uk